I honesty can’t say it’s better than Jira, the myriad options just make it a confusing mess to figure out how to navigate and put stuff (could be my company is just hella disorganized), and the GitHub tracking is annoyingly eager (just because the first PR has been merged doesn’t mean the ticket is done).

Maybe we work at the same company. I have the same experience. Don't know why people use it.

Say what you will about Jira, at least it’s not a total maze.