Does it matter if the response is tone deaf or simply misguided? I am a bit nihilistic here, but in one week absolutely nobody will be talking about this. Are the affected individuals going to abandon instagram? Are people going to reduce their usage out of concern for the safety of their accounts? Nothing will happen, hence there is no need for actual humans writing a good, well intended response.

> Does it matter if the response is tone deaf or simply misguided?

I agree with you that in a week nobody will be talking any more, but I'm pretty sure it's a GDPR data breach, and they can have some trouble within EU.

Yeah, they probably don't give a fu.. about EU, but if the response doesn't matter at all why did they spend time on it?