I’m guessing they have no functional human support for the people who had their accounts stolen. I get the impression Meta didn’t know this was happening until they were contacted by the media.

> no functional human support

I've seen some reporting saying exactly that. [0]

It might be a "first-world problem", but having an account lost without appeal can justly be labeled "traumatic", especially if post-COVID it represents a majority of your social (or para-social) life.

[0] https://www.404media.co/hackers-simply-asked-meta-ai-to-give...