It's an unfortunate Dutch way of doing things. The firm believe that the market will solve it if you have a contract that says thing will be solved. Write a tender, pick the cheapest party, trust in contracts, hope it won't break before you (the external contractor pushing for it) move on in a few months time.

The people who pointed out that none of the moving parts of DigiD should have been outsourced were ignored until the tide shifted this year.

I'm honestly surprised the government decided to intervene. The usual method is to keep on believing in the signed piece of paper until the shit hits the fan (like with the Fyra high speed trains) — never mind that the US (where the buyer is from) is not likely to give a toss about those pieces of paper if they need something from our data.

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speleding an hour ago | parent [-]

It's important to add the context that whenever our government tries to do something by themselves it ends up late and severely over budget.

So you have to weigh the risks of outsourcing to the risk of the whole thing becoming very late and very expensive. The risks around outsourcing are something further down the line, the risks of everything becoming expensive and late are something that will give the responsible politician a headache now.

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Y-bar an hour ago | parent | next [-]

I work (and always has) in the private sector and we can be even better at ending up over budget and be even later at delivery. I don’t believe for a moment that the government has a monopoly on underachieving!

	▲	pembrook 21 minutes ago \| parent [-]
		The problem isn’t public or private, it’s incentives. If the private company is granted a defacto monopoly, it doesn’t matter that they’re a “private” company, they will have the same incentive and accountability problem. What we know for certain though: Government taking over something is definitionally a monopoly and 99.99% of government employees are not subject to the accountability mechanism of elections. Historically, the largest boondoggles of waste have always come from government, given they can legally hold a gun to your head and take 50% of everyones money to fund their “projects.” Private companies can’t take your money by force, unless being given those contracts by government. So again, the the incentive issue fundamentally arises from an entity being entitled to gather assets using violence rather than voluntary exchange.

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Freak_NL an hour ago | parent | prev [-]

Outsourced stuff is late and expensive too, just not directly the responsibility of the minister or secretary of state because of the magic piece of paper in between.

IT is hardly something we need to do occasionally, so build up a department that can do it (not just write up huge reports about what it should do and outsource, like Logius) and invest in the people that will work there (retaining them as much as possible). Give a big middle finger to consultants, and listen to the tech experts. Build boring stuff that works instead of a new app every month.

It's not impossible in theory, and cheaper in the long run. It's impossible because asshats who would actually benefit from left and centre politics keep voting right-wing parties in to power.