As someone who has used Ashby pretty regularly over the last several years, I suspect I’m not alone in wishing they’d let the AI make the technical and product decisions.

It’s a product that feels like it’s designed and built by the C or D team. The slowness and bloat of Rippling with wild, fever dream interaction models and workflows that frustrate and confound.

(And enjoy fucking emailing them if you need anything at all: almost literally no self service paths exist in the app for account upgrades, adding on SAML etc. And I do mean that you have to email them—last I checked it’s a mailto: link, not even a form.)

Ashby Co-founder & VPE here, happy to chat if you have time to share feedback, abhik AT ashbyhq ᐧ com.

We had to build a lot of product in a short period of time to be a viable option to replace incumbent ATSes who had fought off many startups (and it couldn't be buggy or unreliable). The startups that focused on simplicity and usability just never made it. So, we focused on building something flexible and customizable first, with usability being something we wanted to make excellent second. You probably felt that over the past few years, and I'm sorry you did. We've been working hard to improve it, especially in the past year (e.g., you can self-serve account downgrades and some product upgrades now!).

Still more work to do, but thanks for putting up with some of our deficiencies :)