Two days ago I had a working company. $1M ARR, 100k users, a product people actually pay for and depend on. Right now it's dead in the water and I'm locked out of all of it, because Google decided to suspend my entire account.

Someone got hold of one of my API keys and ran up charges on Google's AI services that I never touched. $4,200 hit my card for usage that wasn't mine. Fine, happens I paid the bill. But Google suspended my whole project. Everything lived in there. The backend, and every single customer photo, over a million of them.

So now my users open the app and nothing loads. I can't fix it because I can't even get into the console anymore, they took that away too.

I've spent two days appealing, paying for support just to reach a real human, getting "escalated," and mostly sitting in an automated queue while my business bleeds. No real answer. No timeline. Nothing.

I trusted Google Cloud to hold my customers' data and run my company. Two days of downtime over a charge I didn't make, and all I can do is wait and hope someone over there decides to flip it back on. If you're building anything real, think hard before you put all of it somewhere that can be switched off like this. I'm moving everything I can to AWS.

If anyone at Google sees this, I've got my project ID and case numbers ready. If anyone have any contact that could help, I would appreciate

> If you're building anything real, think hard before you put all of it somewhere that can be switched off like this. I'm moving everything I can to AWS.

What makes you think AWS can’t be switched off in exactly the same way?

>> I trusted Google Cloud to hold my customers' data and run my company.

Why? Seriously, how did Google earn your trust enough to the degree that you decided to make them the single point of failure for your million $ business?

I feel like you can consider this an education - an expensive one at that.

Sorry to hear that! Maybe try posting on LinkedIn? This may get traction there

Yeah it's very dangerous to rely on Google as a small to medium business. Support is deliberately non existent.

I've got bad news for your re the cloud

Using AI to write posts is against the HN guidelines. Flagging.