> GoPro is one of the most institutionally arrogant companies around > even worse customer service

Hahahahahahahhahaha. It's rotten fish heads all the way to the top.

When I was a pimply face youth I used to take calls for a multi-tenant call center in bumfuck nowhere and we somehow were given the contract to take tier 0 catch-and-throw calls for some MSP out in Florida that did contracted things like call center software solutions. (Puzzle piece for a logo. Out of Miami.)

Holy hell, the people that called from GoPro were awful. Absolutely rude, arrogant management. (And the MSP client themselves weren't a walk in the park either, and I swear they had it in for us alongside GoPro.)