The desktop support people agreed at my last job said MACs was more expensive upfront but less hardware faults and RMA for devices that were dead on delivery. They also had less support calls after new users learned the platform. The business said hell no we would rather pay less upfront.

Now Mac is almost the same if not cheaper up front, and in the long run too. It's a wild thing to see.

I think Apple's era of unreliable laptops were the ones with Butterfly keyboards. So many issues back then, but they did a complete 180 once they reintroduced the magic keyboard and then Apple Silicon.