"Whims" skew discriminatory.

Enough of the real world interfaces with online services that arbitrary bans cause actual damages, more harm than banning an annoying player from your obscure MUD.

Disabled passengers who take a long time to load into rideshare vehicles are an example here where we want oversight on platform bans. Getting banned from both Uber & Lyft in the US with no recourse, even no human review, can disenfranchise.