The fact that if your account has had the SAME EMAIL AND NUMBER FOR 14 YEARS OR MORE and support still thinks you got hacked is more embarrassing to me.

That doesn't sound that unlikely to me personally, not everybody has the best tech habits and some life events can result in losing access to both very quickly. It doesn't have to happen often for it to still be a common event in support cases.

I used my work email for everything for 14 years, now I'm retired/fired/laid off and I can't access it anymore and I forgot to change the email linked in my Facebook account.