I will never buy a Surface device ever again. I've been using an SL4 for the last four years with Linux on it, thanks to the surface-linux kernel.

It's awful. It feels like it's actively refusing to work properly with Linux.

Fair - it's not for Linux, and clearly that is expected with a Microsoft device.

I've recently had to call their support for missing rubber feet. I figured I could get the replacement mailed(that was how it went when it first happened about two years ago). An AI answered, did not understand what I was saying at all, hung up the call. I called again; it told me to check the website and hung up, not even giving me a chance to say anything.

Okay. Guess I'll never buy anything from you ever. Ordered them off of Aliexpress and moved on.

When will these companies realize nobody wants to talk to an AI? The reason we begrudgingly pick up the phone is because some problem is not solvable through the website. The last thing we want at that point is an automated system parroting the website back to us, or telling us to go there ourselves