I absolutely agree with this point. I fit in as an interdepartmental communicator for engineering and while it took time to accumulate the deficit of gossip[1] since we had a very solid understanding of the system at the beginning of the pandemic. Eventually the gap of understanding from that casual interdepartmental communication became too wide, however, so now I take active steps to have check-ins with people on different teams to make sure we've got a good comprehension of where our shortfalls actually are. Probably owing to my own negligence, I've been burned a few times now by being told by executive that X is really critical only to find out that no one outside that executive actually cares about it. There is a lot of "wasted" office time chatting and being friendly, when you go full remote you, or someone on your behalf, needs to keep some of that chatter going to make sure there's still an understanding of where the product shortfalls are.

1. Work gossip like "Gosh, it'd be great if I could make a widget on this page instead of needing to click into that modal and then toggle the "Yes I do" checkbox - I do that twenty times a day" - whether UX based or generally feature based.