The interests of the capital class are not necessarily aligned with efficient allocation of capital. Note this is far from saying they want employees to suffer, but they install inefficient policies over them.

It's even worse. The capital class is disconnected from employees because they have the managerial class running the business, so it's actually the managerial class that creates the employee experience. But, it turns out that "the capital class" has a large component of 401k funds, and so "the capital class" has a very large component of small shareholders, and so they don't really even have any influence whatsoever.