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g023 5 hours ago

When did "hate the customer" become a thing?

cwnyth 2 hours ago | parent | next [-]

The phrase "there's a sucker born every minute" is well over two centuries old.[1]

[1]: https://en.wikipedia.org/wiki/There%27s_a_sucker_born_every_...

cm11 5 hours ago | parent | prev | next [-]

Your satisfaction is your margin is their opportunity.

anigbrowl 4 hours ago | parent | prev | next [-]

Look at generational C-suite shifts in Silicon Valley. Post the financial crisis, all regulatory efforts concentrated on banks and brokers for a decade, and tech firms were given a free rein. Boards apparently chose 'growth over anything else' types to lead.

coliveira 2 hours ago | parent | prev | next [-]

Microsoft always hated their customers. And their competitors. And their suppliers too. The only people they don't hate really are their shareholders.

jordanb 4 hours ago | parent | prev [-]

When Google beat their antitrust suit