All right… So, the cost of technical work has gone down, surely leaving more time for things like coordination, leadership, and thinking on a more operational level, right?

> The cost of building has collapsed, but the cost of aligning organisationally has not. If anything, it's gone up.

…Oh.

> What gave way is the human-focused work. Mentoring is the clearest example. I have less time for 1-2-1s than I did three years ago, and that isn't an accident, it's a choice I've made under pressure.

Ohh.

> The other thing that gave way was thinking time. There's very little of it in my working day now.

Ohhh.