You should watch the two videos if you haven't because it's full of jewels. The kind of conversations and plays recorded point to a pattern. This is not their first time doing something shady, they think they can get away with it, and they greatly underestimated Ben determination and resources. "are you stupid?", "you stole them", "i swear to god i'll return them if you send me first a false apology/confession" are some of the things these BAM people said to him. Again, the video is really fun to see, you get secret cameras on these guys, police bodycams with redactions undone, plenty of legal stunts, and a healthy amount of human misery documented.

I'm not doubting the claims at all. I simply don't understand why a massive company would shoot themselves in the foot over something relatively small.