The AI product rollouts in the last two years have been some of the most aggressive and user hostile product rollouts in my entire life.

All conventions and user centricity go out the window with AI feature launches lately. If you look at examples from the last week it’s stuff like posthogs opt-out training, Copilot training, or Google’s antigravity chat-app switch.

I’ve had the worst customer experiences of my life in the last few months.

My health insurance company decided calling support meant I consented to them saving my voice for model training. They said you can opt-out online, but that option didn’t exist in app or on their website. It was only after calling back and threatening to sue that they added an option to opt-out.

This is the daily experience now. Seemingly every company is opting you into selling your data, breaking your workflows, disabling features you use, and force installing AI integrations you have to fight to remove. And several companies are perfectly fine to reenable or reinstall them after removal.

It should be no surprise to anyone people are mad.

What real value AI does have has been poisoned by premature rollouts (training users it’s crap) and forcing it on people too aggressively.

After-the-fact opt-outs are something I never trust. Most data selling is opt-in and requires the user to opt-out. It seems to me that when I submit the form, the data would be instantly sold and by the time I get to the opt-out form it’s too late.

If this isn’t how it works, I’d be interested to know. The whole idea of these opt-outs seem like smoke and mirrors to act good while still gaining the advantage from the dark pattern. The only way to truly opt-out is to not register or use a service at all. There really needs to be legislation around this.