>No, vagueness gets me much more upset, but there's just nothing to write about in those cases.

I think this hits on the spirit behind GP's point. Clarity, leading to an article like the one posted, gets more people upset. The equation (Upset/People x People) results in a larger number -- people, as a whole, are more upset.

>But you can see the logic behind why many other big companies would just respond with an opaque message like "thank you for your report, it will be handled in the appropriate manner". Because saying the truth gets people more upset.

If a company is vague, there's nothing to write about, one person (maybe) gets more upset than they would have facing clarity.

But if the company is clear, there is something to write about, and an article like the one posted makes people, overall, more upset.

I don't see many people upset at Stripe over this, I certainly am not.