| ▲ | joshmn 6 hours ago |
| If there are any Dropboxers here (drew—I emailed you a few weeks ago, but I imagine you're busy): I went to prison for 18 months, my digital and physical life was stolen from me: https://news.ycombinator.com/item?id=45451567 applies to my Dropbox account (and Apple but separate problem); I just received the "your account will be going bye-bye" email. I have very important dead-mom-club stuff in there, and support is useless. :( Edit: Thanks unofficial Dropbox support channel; thanks Drew :) Edit edit: Try my luck with my Apple account now, I guess—Tim Cook, you busy? |
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| ▲ | dhouston 5 hours ago | parent | next [-] |
| Hi Josh -- Drew here -- our escalations team should be reaching out shortly. (Losing phone, 2FA keys, etc. can be tricky but they should be able to work with you and hopefully verify enough to get you unblocked.) |
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| ▲ | s_dev 4 hours ago | parent | prev | next [-] |
| >I went to prison for 18 months, my digital and physical life was stolen from me This is wild phrasing. |
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| ▲ | xyst 3 hours ago | parent [-] | | Clearly person was "innocent". Totally didn't try to do anything shady. It's just a little insider trading bro! | | |
| ▲ | Bootvis 3 hours ago | parent | next [-] | | He went to prison, served his time, paid his debt to society. There is no need for further punishment. | |
| ▲ | joshmn 3 hours ago | parent | prev [-] | | Previous discussion: https://news.ycombinator.com/item?id=45844197 | | |
| ▲ | s_dev 3 hours ago | parent [-] | | Appreciate the context, however if I was to follow up on my own comment. You were sentenced to prison, I went to the grocery store yesterday. It's the casualness of the phrasing that is jarring. | | |
| ▲ | joshmn 3 hours ago | parent [-] | | The shame has passed and I served my time. What I owe now is not doing it again—which I'm not. | | |
| ▲ | s_dev 3 hours ago | parent [-] | | To clarify I'm not commenting on what you've done but how you've phrased it. I really don't mind about pirating movies I don't even see it as wrong. | | |
| ▲ | lunchbucket 2 hours ago | parent [-] | | They understand, they just don't care and shouldn't care. It is always jarring to encounter someone with a different life experience, but processing that is your business. They don't need to spend the rest of their life crafting their words to avoid making people uncomfortable. It's the same principle as someone in public when they're disfigured. You just became aware of something traumatic that happened to this person, and it is totally understandable to feel uncomfortable. But they are just existing in public. They have no obligation to present themselves in a way that avoids making you uncomfortable, and doing that everyday of their lives would be exhausting and wasteful. In that example it is immediately obvious that it would be inappropriate to ask them to cover up. But it's the same principle, either way. |
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| ▲ | bmurphy1976 4 hours ago | parent | prev | next [-] |
| Oh man, sorry to hear that. I had a secondary Dropbox account I used for a few small but important documents. At some point I somehow lost the 2FA factor, and I don't know how as I've managed to keep the 2FA for every other one of my services across multiple app/os/phone installs. Anyway, I reached out to their support for help and they were utterly useless. I had a couple weeks of back and forth with them before giving up. I hope I never actually need those docs. I hope you have a better outcome than I did. |
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| ▲ | swyx 6 hours ago | parent | prev | next [-] |
| sad that going viral on social media is the only functional support system for many tech companies. good luck hope you get your mom's stuff. |
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| ▲ | dhouston 4 hours ago | parent | next [-] | | Fair criticism. The tricky part though with any scaled service is that for every legitimate case like this, there are many more bad actors trying to hijack accounts through exactly this mechanism -- so account recovery has to be conservative by default, which means legitimate cases sometimes get caught in the friction. Not an excuse, but it's a hard problem at scale and not just e.g. a cost-cutting thing or not giving a shit. | | |
| ▲ | Sohcahtoa82 3 hours ago | parent | next [-] | | > The tricky part though with any scaled service is that for every legitimate case like this, there are many more bad actors trying to hijack accounts through exactly this mechanism I really wish more people understood this, especially on HN. Account recovery flows are flooded with people trying to break into other people's accounts. It's going to be nearly impossible to make a system that can allow someone to recovery their account without also accidentally allowing someone to social engineering their way into someone else's account. | |
| ▲ | yesitcan 4 hours ago | parent | prev [-] | | Is this guy really replying with AI? | | |
| ▲ | nikkwong 4 hours ago | parent | next [-] | | Not every use of the em dash is Ai. I’ve long used it and always am accused of using Ai in responses — though I never do. | | |
| ▲ | maxbond 3 hours ago | parent | next [-] | | No indicator of AI writing is going to last forever. We really shouldn't over index on the oldest indicator (which is liable to decay first). People are starting to say "delve" more in verbal conversations. This treadmill will keep moving. Unfortunately we have little choice but to keep up with it. | |
| ▲ | Sohcahtoa82 3 hours ago | parent | prev [-] | | It wasn't even an actual em dash — It was two hyphens -- |
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| ▲ | alexfoo 2 hours ago | parent | prev | next [-] | | This is almost as good as the classic HN "Putnam" comment: https://news.ycombinator.com/item?id=35079 (Hint: No, he's not replying with AI. Two hyphens are not an em dash. Even then there's no hint of it being an AI response. Also the person is actually the CEO of Dropbox, the very person this thread is all about. You only have to click his username to see his posting history to see he's not an AI bot posting endlessly, his last posts (prior to today) were in 2024.) | |
| ▲ | OsrsNeedsf2P 4 hours ago | parent | prev [-] | | Seems minorly AI ("Fair criticism.", emdash), but as someone who works adjacent to this space, the rest reads like something I'd write. | | |
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| ▲ | SV_BubbleTime 5 hours ago | parent | prev [-] | | I was selling a GPU on Facebook marketplace during covid. The description was that the card was good for gaming or “turning dinosaurs into clean money”. Banned permanently and no way to ever reach a human. I sold a rifle legally on an online auction site. The buyer was offered to pay with PayPal they were given the option to use. The buyer took that option, making me break PayPal TOS. Banned permanently and no way to ever reach a human. Banned from Venmo, absolutely no idea why. SO banned from Venmo, absolutely no idea why. Banned permanently and no way to ever reach a human. Fuck. Big. Tech. | | |
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| ▲ | tibbydudeza 4 hours ago | parent | prev | next [-] |
| This must be one hell of an edge case - glad to see you are "free" :). |
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| ▲ | joshmn 3 hours ago | parent [-] | | It's the digital equivalent of your house burning down, your devices are inside it, and you never bothered to bring the 2FA codes you definitely wrote down to the bank. |
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| ▲ | sieabahlpark 5 hours ago | parent | prev [-] |
| [dead] |
