All I care about is packrat and good syncing.

For me that and end-to-end encryption (I know it's supported for teams now).

Instead they just added more annoyances over time. Every time I logged into the web interface, I would get stupid upselling advertisements (maybe don't badger your paying users with that nonsense)? I replaced the official client by Maestral years ago, because they switched to embedding a web browser, and the AFAIR the client was also trying to do upsells.

My wife were and I were customers for years. But we finally decided to terminate our subscription last year. Mostly because of the constant upgrade nagging + the orange guy taking office and Dropbox not providing E2E encryption on family accounts. So we switched to Proton Drive. It's worse in many ways, but at least it's E2E encrypted and doesn't shove upgrading ads in our faces all the time.

It's sad, Dropbox was really a great product.

E2E is supported for specific types of folders available only to teams but the admin has to enable it and that folder has to be used. You can't apply it team wide to all users. It's a very poor implementation.