We replaced small, local businesses (taxi companies) with a large multinational duopoly. Another example of tech "democratizing" something.

Taxi companies in most cities were exploitive oligarchies - it was textbook regulatory capture. Often their workers weren't any better off in terms of lopsided deals. And the customer experience sucked sooo bad. The smells, the illegal "cash only" bait and switch, the runarounds. I remember. I was there, Gandalf. And I'll take Uber any day over going back to the old system.

I'm sorry, but those "small local" taxi companies were rife with discrimination and horrible user experiences. "Small" is not inherently better.