Isn't this a direct violation of Apple's terms of service? You say you aren't spammy but at a certain point you will get banned. I'm not sure how YC funded this based on the platform risk alone but I guess these days they're throwing anything and everything at the wall.

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garygao 3 hours ago | parent [-]

We're helping to support conversational customer support agents that can help users better during off-hours and scheduling assistants that can interact with and understand user requests better than current models over SMS/RCS. This is definitely not just spam but instead the future of conversational 2-way messaging.

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mh- 2 hours ago | parent [-]

I don't think anyone would be expressing the same level of concern if the conversations were only started/triggered by an inbound [to you] message.

Commingling things like cart abandonment and (actual, user-initiated) conversational messaging dramatically increases the risk that Apple takes action, from my point of view.

	▲	garygao 2 hours ago \| parent [-]
		Yes, I agree, which is why we try to make the opt-in clear. Use cases like form-fill text back or cart abandonment after the user has opted in and noted down their number are what we primarily focus on