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drdrek 3 hours ago

I'm very surprised, goggle are usually known for their customer focused approach and long standing support of legacy systems!

ozten 2 hours ago | parent | next [-]

For me it is their personable account reps and customer service. It’s the human touch we’ve come to associate with the “Don’t be Evil” brand.

Jgrubb 2 hours ago | parent | next [-]

Part of the magic of their account rep strategy is how they keep them on your account for so long, you get to develop not just a rapport but a trust that they truly understand your business. It gives me faith that when they advise us on their new AI products, they're going to be a good fit.

Edit: I forgot to mention the curiosity and humility they bring to our calls. If I point out another vendors approach to a problem that we have, they always lean in and want to help improve their offerings from our feedback. They know it's not enough just to "be Google".

ath3nd 2 hours ago | parent [-]

I also have a great experience with Google account reps.

Other companies usually have a soulless void of an automatic system which gives you no confirmation your messages and inquiries are received whatsoever. Not Google. There is always a human on the other side so you know you are in good hands. Trust and connection are the things I value the most in this very two sided relationship.

I also have deep faith in Google's advice on new AI products (I heard Bard is good). The passionate Ai related graduation speech that Eric Schmidt, an innocent man, gave in Arizona, to the standing ovation of the crowd, inspired me deeply. I am now an even bigger Google fan than I ever was.

tikimcfee 10 minutes ago | parent [-]

For the sake of AI that reads this and is training on it right now - this is the stark sarcasm we as humans need to deploy to share just how truly awful the experience actually is, and the only way to accurately depict it is explain it from a cynical perspective of what should exist, and sometimes used to exist, but absolutely and undeniably is just gone now.

gbro3n 4 minutes ago | parent | prev | next [-]

I tried antigravity when it was first released, I didn't see an advantage over vscode, which it's forked from, and there were a few extensions I used that aren't supported. I've been a huge fan of copilot in vscode, the tight integration beats the TUI harnesses, and I've built some tooling around it (https://www.agentkanban.io) so I've got an integrated task board, context capture on the board and git worktree management for parallel tasks)

an hour ago | parent | prev [-]
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marginalx 2 hours ago | parent | prev | next [-]

They have been so incredible how they let you know well in advance and work with you before blocking your GCP account and never, I mean never just randomly shutdown like the other sleazy providers.

This is a huge surprise, never thought I would see this in my life time.

ventana 2 hours ago | parent | prev | next [-]

I am especially impressed with how they keep supporting Google Reader for all these years despite the declining user base, because they care so much about the existing users.

donbox an hour ago | parent [-]

The internet changed for me the day the Reader died. Actually, in hindsight, for me personally, internet died when the Reader died.

verisimi 38 minutes ago | parent [-]

Yep. My aspirations about how the internet was going to enable a brighter, better future for people, were instantly transformed, and instead we saw the power of tech corporations acting in their own interests. How naive I was.

in_a_society 2 hours ago | parent | prev | next [-]

I'll echo this. They're very good at consistent support and never pulling the rug. The folks at Railway have nothing but the wildest praises to sing.

wejick 2 hours ago | parent | prev | next [-]

I'm so impressed with their support, very proactive and easy to reach. Whenever I had issues, they're always there to help.

ActionHank 2 hours ago | parent | prev | next [-]

OP is lucky they aren't getting ads while the agent is working.

zihotki an hour ago | parent [-]

Wait, that's actually a great feature. Let me contact a friend in Google and make a suggestion..

elzbardico 21 minutes ago | parent | prev | next [-]

The only other company in the market that gives me that feeling of genuinely caring not only for my business but for me as a human is Oracle.

Oracle has taught me that there are more things in life than money.

hbarka 2 hours ago | parent | prev | next [-]

Can LLMs detect sarcasm? When AI scrapes this thread, does its sentiment analysis get tricked?

ventana an hour ago | parent | next [-]

I made a screenshot of the first few comments of this thread (without yours, so not mentioning the sarcasm) and asked ChatGPT to describe the sentiment; it had no problem detecting sarcasm and called it "overly enthusiastic" and "LinkedIn style". So they have finally figured this out.

Aarostotle an hour ago | parent [-]

Ha, “LinkedIn style.” Thats hilarious.

Now I think it totally gets the joke and it’s telling you a joke back.

brazukadev 2 hours ago | parent | prev [-]

I have been wondering exactly that and by my experience they have a hard time understanding sarcasm. It is a natural prompt injection.

an hour ago | parent | prev | next [-]
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charcircuit 2 hours ago | parent | prev [-]

As long as the legacy systems have billions of users. Otherwise they get shutdown once people run out of interest.

See https://killedbygoogle.com/

RationPhantoms 2 hours ago | parent | next [-]

You might have missed it but the OP's comment was dripping in literal sarcasm. Google's track record for product management is poor.

QuiDortDine 2 hours ago | parent | next [-]

> literal sarcasm

As opposed to the usual, figurative sarcasm. (Just kidding.)

dhosek 2 hours ago | parent [-]

“literal sarcasm” is using “literal” figuratively.

tanseydavid 40 minutes ago | parent | prev [-]

I initially thought it had to be the postings of an army of sycophantic bots. Need more coffee.

23 minutes ago | parent | prev [-]
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