It's reassuring to know they will ban a million dollar enterprise customer just like they will ban your GMail of 20 years.

I can't believe Kurian has not put his foot down about this. Adverse action against accounts over $X ARR absolutely must have review by revenue-carrying people before the action is taken.

It really is amazing that there is not some level at which "human review" becomes mandatory. Customers of that size already have dedicated account rep contacts.