Exactly the same experience for us as well. I just don't bother with them.

Before I just cut them off entirely, I used to tell them my primary concern was cost savings and that I wanted them to recommend ways I could cut 25% off my bill every month and watch the glorified salespeople fumble over trying to avoid that conversation.

It’s ok though, Claude helped us cut >45% of our monthly costs. I’m surprised they haven’t been beating down my door after we made that level-shift. Probably in AE transition. ¯\_(ツ)_/¯