What's your moat?

Great question! I like to think about this in two ways:

1. Counter-positioning. Most existing tools have invested heavily in their web platforms and compete on their UI/UX. But actually, what matters to our clients is that bugs are fixed. Our top clients would rather never open our tool at all. If our competitors want to beat us, they essentially have to fight against their established business models that hinge on users looking at their browsers.

2. Evals. In order to have the most accurate RCA analysis you need a very good suite of evals: what was the right root cause in this bug? what is the right fix?. We're investing into this heavily, and as one of the early movers we have a big advantage here.

At the same time, I tend to approach strategy with a lot of caution. A lot of the canonical reasoning behind 'startup positioning' is based on extrapolation from trends, but surprisingly few analogies work in economics.

Our focus right now is: - talking to our users - making sure they have the best experience