Who cares how much you paid? This doesn't seem predatory, you signed up for it and you violated the TOS.

It's not predatory, it's just Shutterstock being shitty. And in this case, self-destructive.

Shutterstock should care how much OP paid, because if they were paying a subscription and not maxing it out, Shutterstock lost money because they had a draconian TOS that they aggressively enforced to their own detriment.

I didn't use the service. Well sometimes I would log in just to check they were actively using it and seeing which images were licensed to make sure they weren't using it for other purposes (remote employee). Only my one employee actually used it. I think she used a VPN which is why they thought dozens of people were using it apparently. Regardless the only loser in all of this was Shutterstock...

The only options they have is single seat or "talk to us" Enterprise level and for basically a one-person company using a virtual assistant we pretty much fall through the cracks there.