> They understand the business processes they’re digitizing.

I feel this has more importance than they think. Outside consultants would not have had this domain knowledge and would have spent months learning it. And then would have had to fix their mistakes because they misunderstood something (billed to the province, naturally)

We're having the users who understand the business processes use Claude to create clickable demos. Then these are presented to the engineering team to re-build. The users are loving it because they can ask for exactly what they want.

In our (B2B) case we hired support personnel from the industry, so we have a lot of in-house domain knowledge that way. And since we've retained the majority of our employees that has spread, so now most devs have a lot too.

It really does make us punch above our weight. We can ask important questions and identify critical issues early in development of new things.