I also encountered an issue with my credits. I was previously subscribed to the max plan, claimed credits, then downgraded to the pro plan and noticed I lost my credits. I didn't unsubscribe, just downgraded plans as I wasn't using claude enough to justify needing max.

yes, their "contract" is insane right now, with so many edge cases. giving poor user experience. when they have so many users, these edge cases also compound. They should simplify things to to give peace to their engineers.