> In 2022, Carelon settled a lawsuit for $13 million that alleged the company, then called AIM, had used a variety of techniques to avoid approving coverage requests. Among them: The company set its fax machines to receive only 5 to 10 pages.

Who are the people who sleep at night after designing these policies?

They sleep very soundly on a bed made of money.

There is an unlimited pool of people without empathy. Never forget that.