Most people don't believe in incremental progress anymore, either it works 100% of the time and solves everything forever or it's a failure and you probably wanted it to fail because you're evil.

No I believe that what you have with the 11 percent decrease is reflective of diversity among people and what causes crisis. Suicide hotlines work for some people in some cases, that is undeniable. But it's not incremental in that you're not going to then iterate on the hotline and make it more effective and one day we've got 20% and so on. That won't be the case because the hotline is just not appealing for many people. It's good for the people it's good for, but that doesn't mean it's not a civilizational CYA/"not my problem".