I have usually positive experience with AI. What it excels in are tasks which are having clear boundaries and proper context.

I have also worked in customer support for some time and I have found that huge problem for some people (often times developers) is that they are lacking theory of mind. Like they literally can't comprehend that I don't see into their heads and they need to articulate their question with correct context otherwise I can't help them.

AI is like a litmus test for it. People who have theory of mind, are capable of putting together a question which will give them good results out of AI. On the other hand people who are struggling with the fact that AI can't see what you mean unless it is in a context window will have bad time with it. These people also usually suck in managing other people because - once again - they are unable to provide tasks with enough context and properly set boundaries. At best they will give you some vague poorly defined tasks and get mad when you will do it differently than they had in their mind.

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