I was hit by the fire outage too, and the response was... mixed. I was able to start a new VPS in different region the same day and reconfigure everything, but data on the old instance has been lost. They also kept double-billing me for 3 months without me realizing, support had to step in to delete the instance that wasn't showing in admin panel, but kept generating costs. No refund suggested. I ignored it, since it was like $15 overcharge. Also months later the "deleted" instance reappeared and I had to kill it again. Strange stuff.

Aside of that exceptional case - overall they are pretty great and cheap.