We better be prepared for armies of agents in companies... not only for customer support but everywhere. For now it may seem that they are not quite reliable, but with the right context and memories and the right number of humans behind to manage them (unmanaged agentic AI seems too optimistic for me), the quality will increase dramatically and we'll no longer have humans on the loop. Even ourselves we'll probably let our personal agents solve our own problems, so it'll be agent-to-agent calls and interaction.