I think eventually you probably will not able to tell whether support is ai or human. models and agents will only continue to improve, and customer support is one of the clearest business use case. For companies, ai is cheaper, scalable and does not require the same onboarding process and training process. so in that sense, yes, it probably becomes the new normal. My guess is in the long term, we will have something like a hybrid model. Where ai answers repetitive questions and straightforward workflows, while humans can answers the nuance.