| ▲ | gojomo 9 hours ago | |
The context of when that previous experience - Heartland outsourcing to India – happened would be helpful. The 90s? The 00s? The 10s? | ||
| ▲ | lamename 9 hours ago | parent [-] | |
The link in the article that is right near the words you're talking about links to a wikipedia page that says the book is from 2005. So I conclude it was 2005 or soon after | ||