Last time I went to McDonald's, someone stole my food and I didn't get a refund.

I ordered a McChicken + fries at the kiosk. Waited for 15 minutes at the counter before I asked where my food was.

The manager took my receipt, said the order was already picked up, and asked me what credit card I used.

The manager said I told her the wrong credit card number. I asked for the receipt back so I could do a chargeback and the manager threatened to call security on me.

So no, McDonald's isn't a premium experience. It was full of homeless fentanyl users last time I went. Maybe one of them stole my food, or maybe it was the employee that stole my receipt.

Either way, I've never had this problem at Five Guys. I am willing to pay $25 for a combo to avoid an experience like that.

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surely you can see how this is a rare specific situation you encountered and not some actual systemic mcdonald’s problem (there are LOTS of reasons to complain about mcdonald’s but this seems like a strange one)