Contrast between official [0] and third party status pages [1] is huge. How their terms of service for SLA are legal if they are so different from real world usage of their product? I really like GitHub and their services but every time when it’s broken and their status page is green something screams inside me.

[0] https://www.githubstatus.com/ [1] https://mrshu.github.io/github-statuses/

Their terms of service are legal because their terms of service require YOU, the CUSTOMER, to track their availability against the agreed upon SLA and to pursue credits when they break their SLA.

At a recent gig we experienced many, many GitHub outages that were not tracked on their status page, and we kept a log (i.e. just search in slack). After our business people argued with our account executives at GitHub we got hundreds of dollars of credits.

Then the business peopled complained because hundreds of dollars of credits is not worth their time. And so GitHub continues to have terrible uptime and nothing is done about it.

> How their terms of service for SLA are legal if they are so different from real world usage of their product?

Because the SLA likely doesn't consider some features of GitHub under the SLA, whereas an outage/issues for a single model is seen as problem on the Third Party page.