Comcast (Xfinity) is doing this too. I was absolutely convinced I was talking to an artificial voice but the human-like capabilities of that voice to respond were far beyond what I'd expect out of LLMs. I think it must have just been done to hide the accent.

My agent actually said just so you know sir, I am not ai, they are just using ai to change my voice. I think that this is an ugly reflection on American's attitudes about people with accents.

I've been having issues with Xfinity and have spent hours calling their support numbers, and a few of the conversations I had gave me an eerie feeling. At first I thought the agents were being trained to inflect their accented English to something akin to received pronunciation but their voices had a robotic quality to them that I found odd and couldn't make sense of.

I had the same experience. Im glad I’m not crazy