I have yet to encounter an AI agent that was able to handle my support questions adequately. I always end up having to get a human (which is becoming increasingly difficult or virtually impossible).

I'm sure AI Support Agents will be implemented better, but so far in my experience, the humans I connect to far outperform the AI agents.

that's fair, most implementations in the industry are in the early stages and implementing a full powered agent with access to all the tools it needs is hard (very political as you can imagine). i hope over the next year you notice them getting better!