As a tech literate customer, my willingness to entertain AI chatbot decision trees is rock bottom. I have no patience to try to find the correct incantation to actually fix something (or the, “before I transfer you to a person, let me try to help you first”).

For myself - and admittedly maybe I’m just far out on the long tail of customers - I think these need to be treated like self driving cars, where 98% of the way there just isn’t good enough to cut it for me.

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linkregister 3 hours ago | parent | next [-]

An AI chatbot is orders of magnitude better to get the answer "you cannot be helped" than wading through every possibility in a phone tree.

	▲	nitwit005 2 hours ago \| parent [-]
		They're going to give the AI the same capabilities as the phone tree. It'll either say they can't be helped, or the user will hang up in frustration.

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seemaze 5 hours ago | parent | prev [-]

This is my feeling 100%. If I'm on the phone, it's as a last resort because all the other prescribed pathways have failed.