No, it doesn't. It used to be when the airline lost your bag they would get it to you no matter what. They own their mistake, and make it right to the best of their ability. In the most egregious case I can recall, delivering skis and poles 4hr+ from the airport into a remote mountain village ca. 2003. This is how you build trust in your brand--when you fuck up, you take ownership and make it right. You don't just shrug it off and throw a gift card on the floor like "take it or leave it idgaf".

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charonn0 2 hours ago | parent [-]

OTOH, a free trip to the depot and back is actually more than you'd get from a traditional taxi service under the same circumstances.

	▲	decimalenough 2 hours ago \| parent [-]
		If this happened in a traditional taxi or even Uber, you'd call the driver or the company's dispatch line, and they'd send the cabbie back with your stuff. But it would also be mostly your own fault and you'd tip the driver for doing this.