It’s the same dilemma as old: it’s easier to teach a doctor UML than a coder Doctoring. But, critically, that’s about making doctor-facing IT systems not performing their skilled jobs.

Bringing code does not help, but a validated user story with flow diagrams, a UI suggestion, and a valid ticket could. That’s the bridge to gap.

Were I that CTO I’d explain that code carries liability, SWEs can end up in jail for malfeasance, fines, penalties, and lawsuits are what awaits us for eff-ups. “Coders” get fired if their code doesn’t work. Same speech to the devs, do exactly as much unsolicited Accounting as you wanna get fired for. Talk fences, good neighbours.

The ROI on teaching UML to a doctor is pretty low though right?

Non-technical people are not writing tickets, they are just slinging slop.

Another anecdote of things I've seen - a non technical person setting up some web scraping monstrosity with 200k lines of code. They beat their chest about how they didn't need the IT org. 1 month goes by and of course it breaks as soon as anything on the website changes and now they have a gun to ITs head to "fix it" and take it over.

This outcome for a DIY brittle web scraper is obvious to anyone that's ever written code, but shocking to someone who thinks LLMs are magic.