Whenever I see one of these comments, it's always from someone that tried it at the start and then gave up because of a bad experience. And many times there are more people commenting back that this was essentially the 1.0 version and that the current 2.0 version is much better. So as someone that uses none of these products (old voice assistants vs. ai ones) it's really hard to evaluate if any of these anecdotes mean anything.

You could have tried Alexa+ at the start when it was shitty compared to plain Alexa, and maybe it's better now. But equally none of the people that comment that it is "amazing" in its current iteration qualify their statements with their experiences comparing and contrasting the old version vs. the new version making them seem either unqualified to make statements based on how much "better" it is than the old version or at worse they are shills (paid or not). The best take is that they are comparing (e.g.) day-one Alexa+ vs. the current Alexa+ without a comparison to the original Alexa.

... which is to say that it really feels like there are no clear conclusions that could be drawn from all of this.

I'm not an Alexa user myself but I have watched my wife interact with it for around 5years now.

The new Alexa powered by an LLM is objectively better that previous Alexa in a few ways. This much was apparently from day one and has only gotten smoother.

1. It can reliably execute direct or vague-ish commands "play X movie in app Y" or "play x show" and can infer X movie is only available in app Z so use that.

2. Speech recognition seems better (less instances of 5x round trips)

3. Conversational with multi-turn --- my wife can have a back and forth clarifying a topic.

4. Seems to understand intent a bit better. (user asked A so they are probably thinking about B)

Those may seem small but they were a tremendous source of annoyance for her -- and thus for me -- "Alexa is not listening, do something!"

No matter how good the LLM features are, I just want to turn my lights on and off and check the time. A perfect LLM could maybe perform on par with a simple deterministic command system for these tasks, but not better. All an LLM does is introduce the possibility that a command that worked fine yesterday will randomly not work

Also, one of my first interactions with this Alexa+ thing was “how long is it until 8:45am”, one of only a few commands I use it for to work out how much sleep I’m getting, and it proceeded to ask me what the current time was… I immediately turned it off after that

> that tried it at the start and then gave up because of a bad experience

I've had enough bad experiences with products that never got better, or just got worse (Exhibit A: Windows 11). Like most primates, I am capable of learning, and I've learned that once a consumer product/service goes bad there's little hope of a turn-around. I accept that you're telling me that it's gotten better, but of the people I know IRL who also use an Echo, none of them have told me that Alexa+ is worth trying, let alone committing to.

Yes, it's on me for not giving Alexa+ a second chance, but I'm not willing to give Alexa+ a second chance because, as a technology product/service customer, I just don't feel respected by the industry I work for (...lol); if Amazon, Microsoft, Google, et al won't respect me, why should I venture outside my comfort-zone for... what benefit, exactly?

It's not the early 2000s where just messing around and wasting time on this stuff is cool in itself. None of that time wasted turned into much long term apps that stuck with me. Maybe a banking app and a trail running app.

I ruined multiple dinners with timers that didn't work (with a time/labor cost).

I had to get out of bed in the freezing to turn the lights out. It's easy to hit the lights when I go to bed but annoying having the tool fail and getting back out.

Music stuff didn't work well because I used Youtube Music not Spotify.

Those were my 3 use cases for Google voice, and it failed them all enough I just stopped using it all together. Who cares if it works today if in another month they just change something and break it again? They've shown it's not a tool to use for tool things, it's a 'gee wow' thing. I don't need to be impressed. I need not burnt food.