I don't think either of you is necessarily wrong (or good/bad here). They prefer to work the way they work (glaring issues and all), and are apparently successful working that way. You don't want to work that way, and want a role where you're not just crunching tickets (even if you could work that way). Just sounds like a bad fit to me.

For next time: it's really easy to accidentally ruffle feathers if you come in and start proposing tooling or process changes. People get attached to their project if they've worked on it for a while, and can take observations from an outsider as judgemental or an attack, regardless of how valid those observations are (many of yours seem valid to me). You coming from big tech can make people even more sensitive to this (if you're triggering their latent impostor syndrome or whatever as someone from a prestigious company). The way you summarize your manager's feedback makes me think that you either rubbed him the wrong way or offended some more tenured people who complained. Kind of hard to undo that now, but helpful to keep in mind for the future. If you demonstrate that you can hack it on tickets as you ramp up and establish some trust with your teammates over a few months, you'll typically have an easier time with this type of stuff.

(I would normally add a caveat that another good reason to wait a bit before bringing stuff up is that you might be missing the bigger picture, and that can help you ensure that you're actually arguing for useful change. I omit it for you because "we should have any observability at all for our production application" seems pretty uncontroversial to me and doesn't make me think you're out of touch or focused on unimportant things)

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apatheticonion 9 hours ago | parent | next [-]

Appreciate the balanced feedback. It echos what some of the longer tenured engineers have advised me.

One colleague whom I have worked with in a previous role and has a similar mindset to me said that he just does the 1 PR a day and spends the rest of his time on OSS for satisfaction.

I took that onboard and have been ramping up my PR count over the last week without making suggestions - but I suspect the reputational damage has been done and I have soured relationships as, contrary to the 1 PR a day metric, my manager quizzed me on what I was doing after submitting my PRs in our 1:1.

Appreciate it and will certainly keep that advice in mind for the next role

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ex-aws-dude 7 hours ago | parent | prev [-]

You can just say they are bad? You don’t have to be such an overthinker

They rely on customers calling to fix stuff?

Why so allergic to calling out bullshit?

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ravenstine 6 hours ago | parent [-]

Amen! As professionals we are supposed to have opinions about these issues. This "everyone's right" thing, while well intentioned, is one of the factors that allows, frankly, dysfunctional dev teams like the OP's to exist. If companies are never really wrong for doing things a certain way then nobody can challenge them, which of course is exactly what insecure and egotistical leadership wants; little serfs to do the bidding of a few anointed priests. We should care because we actually do have a responsibility to the world we live in. We are the ones building the buggy, insecure, dark patterned crap that HNers take part in complaining about. No one being wrong means more crap for everyone.

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OP, your employer sucks. You are not wrong; they are. You have to make 1 PR a day? Bullshit of the highest order. Since they are unlikely to be receptive to change, always say "yes sir" with a shit eating grin while you prepare to monkeybranch to another job. I'd have said to quit now a few years ago, but the job market is so bad right now that the best you can do is coast where you are right now while finding new opportunities.

That said, welcome to this stage in your career. Lots of companies hire people with our level of experience to deal with their dumbass mistakes while ironically promoting the same dumbasses who continually make those mistakes.

	▲	scorpioxy 4 hours ago \| parent [-]
		It's so that no one gets offended. You can't offend anyone if you don't actually have an opinion or a personality at all. Ironic since being so bland is actually having a certain kind of personality. I've seen this a few times and I find it distasteful.