why do people want to continue to use anthropic despite their shitty service? its not like they have some kind of lock-in as it is still new company and it has shown its color before we are stuck with it unlike google/meta etc.

Totally agree. This is why open source models and toolings are so important for the ecosystem. I would not want these companies decide what we can or cannot do.

That's a great question. Maybe other services have flaws too.