It sounds like Anthropic is dangerously low on compute availability if they’re prioritizing these refusals as their OKRs.

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petcat 3 hours ago | parent [-]

I think it's obvious that they are critically lacking in compute capacity especially since OpenAI has committed billions to locking up all the future compute production.

And I don't necessarily think it's wrong for Anthropic to introduce QoS or throttling on users of their models. It's pretty much a necessity when offering public access to a scarce resource and it's been a common practice for decades.

What is the alternative? We just accept that it doesn't work half the time because the system is overloaded with molt bots?

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stldev an hour ago | parent | next [-]

I agree. If compute is the issue and pricing can't budge then something has to give.

They would have kept my business if they were honest and upfront. Instead they sold me something that worked well, broke it without warning, remained silent about it until enough people caught on, chose to do nothing, then proceeded to release a model that eats ~30% more tokens with no advantage over prior models.

If they chose to unbrick their model and offered what we had a couple months ago at a 50% hike, I would have been onboard. I've seen enough now of how this company treats its customers to continue using or recommending them.

Also, Codex works much better than CC now for anyone who happens to be on the fence.

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ahtihn 2 hours ago | parent | prev | next [-]

If they can't serve all their existing customers maybe they should stop accepting new customers until they can?

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eloisius 2 hours ago | parent | prev | next [-]

Maybe they could not sell more if they’re already exceeding capacity? What kind of apologism is this?

	▲	ragequittah an hour ago \| parent [-]
		I cancelled my subscription so not really defending them myself but if all of their customers were humans who used it normally I bet they could serve everyone. It's when someone presses a few keys walks away and a bot uses tokens for 72 hours straight that it becomes a problem. Then people buy 3 accounts and do that for weeks at a time. Could you do that as a human? Sure but you'd likely burn out after a couple of weeks. Also the human would probably use those tokens far more effectively and would not need as many. It's feels the same as someone installing a crypto miner on their servers in my mind. Abhorrent behavior.

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kyboren an hour ago | parent | prev [-]

The alternative is to price their product transparently. If there is too much demand and supply is limited: Charge more.

Anthropic wants to have their lunch (low apparent prices, increased market share) and eat it too (controlled costs, adequate production to serve the demand).

They're advertising themselves as a $5 All-You-Can-Eat buffet, but then aggressively and arbitrarily restricting admission, sneakily swapping out the high-quality ingredients for garbage-tier slop, and kicking out anyone who even utters the words "to go box" or "doggie bag".

Would you want to eat at that restaurant?