> It lacked even basic features like the ability to create a topic/channel.

Pretty sure you can define a new topic from all clients.

On mobile you currently need to use the web interface to create a channel.

I don't know why using an agent would need multiple channels - but sounds like one solution would be have the agent create channels via the API?

Fwiw docs on channel creation being limited on mobile:

https://zulip.com/help/create-channels#how-to-create-a-chann...

Docs on topics creation being supported on mobile:

https://zulip.com/help/introduction-to-topics#how-to-start-a...