The future is going to be arguing with AI chat agents designed to waste your time. It's phone menus, but worse - at least most phone menus can get you to a human if you figure out the right incantation.

This issue would have never gotten a response if it didn't go viral.

I don't think it's as one sided as you think. I made a skill that has been exceptional at using Claude to handling support and getting me refunds with minimal friction on my end. It's got many pathways for escalation if customer support is unresponsive: social, TrustPilot, etc.

These days even if you get to a “human” it might still be a chat bot running text to speech.