| ▲ | Master_Odin 2 hours ago |
| They saw how Google providing absolutely terrible customer service for a very long time has done nothing to hurt their bottom line and decided to copy. |
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| ▲ | ricw an hour ago | parent | next [-] |
| Unsure how true that is. Google cloud is tiny compared to aws for a reason. It matters. People will switch if you piss them off. |
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| ▲ | strictnein an hour ago | parent | next [-] | | Google's lack of customer service isn't new or limited to GCP. They also don't provide any human help if you're an advertiser with them unless you spend a crazy amount of money. Twenty years ago I used to spend upwards of $20-30k a month with them and I couldn't get a single reply to any inquiry I ever sent. If you spend $XXX million / year with them on GCP they will, however, assign a person to be your main point of contact. | |
| ▲ | StableAlkyne 43 minutes ago | parent | prev | next [-] | | Personally, I don't use GCP because of their history of getting bored with their products and abandoning them. It's nice, maybe I would use it for a personal project, but I go out of my way to discourage my engineering teams from using it. | |
| ▲ | PunchyHamster an hour ago | parent | prev | next [-] | | Mostly coz of everything else about GCP | |
| ▲ | user34283 40 minutes ago | parent | prev | next [-] | | It helps if you have a monopoly on app distribution for half of all phones, or video streaming. Then you can afford zero support and still take 15-30%. | |
| ▲ | smt88 43 minutes ago | parent | prev [-] | | Google support is abysmal for all of their profitable businesses too, like Ads and YouTube. |
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| ▲ | GenerWork 2 hours ago | parent | prev | next [-] |
| This is exactly it. I feel like I see more posts bitching about Anthropic than OpenAI, yet at the same time it seems like nobody moves away from Anthropic. As long as the strategy works, why bother changing it? |
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| ▲ | bonesss an hour ago | parent | prev | next [-] |
| When you mention it, providing superlative front line customer support sounds like a perfect fit for organizations selling “AI” solutions… Some big tech companies should get right on that. <ahem> |
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| ▲ | itsthejb 2 hours ago | parent | prev | next [-] |
| Tell me about it. As an individual user you absolutely CANNOT get support is some (if not many or all) circumstances. It’s really quite shocking |
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| ▲ | mothballed 2 hours ago | parent [-] | | We all miss the old days of calling a real Filipino or Dominican slave-center where you got a script loop or suddenly the English runs out whenever it's time to ask for a refund. |
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| ▲ | awesome_dude an hour ago | parent | prev [-] |
| In Google's defence - crappy customer service is a widely accepted business model |
